Idiotic Wells Fargo response to my complaint

[njsteve]

After they sent me a notice that they were going to charge me a fee of $7 a month starting May 4th, for allowing me to deposit my money in to their precious bank, I sent them this comment:

<span style="font-style: italic"><span style="font-weight: bold">Dear Wells Fargo:
This is my notification to you that as of May 1, 2012, we will be closing our essential checking account. All the members of my family will be also closing all of their Wells Fargo accounts as well.

This action is based entirely on the fact that you decided to now charge us a service charge for our &quot;FREE CHECKING&quot; account.

We have been very loyal customers of Wells Fargo and its predecessor companies for over 14 years. You have lost all our future business due to your unilateral policy change.

You should ask yourselves whether that $7 a month you thought you were going to make is going to offset the millions of dollars in future revenue and good will that you will be losing from the thousands of customers that will be leaving you.

Is it worth it?

A former loyal customer,
</span>
</span>

[njsteve]

Here is todays' idiotic robot response they sent me from &quot;Kevin&quot;, their most talented computer:

<span style="font-style: italic"><span style="font-weight: bold">Dear Stephen:

Thank you for contacting Wells Fargo. My name is Kevin, and it is my pleasure to assist you today.

I am sorry to hear that the service you received did not meet your expectations. Our goal is to always provide our customers with superior customer service.

I have forwarded your comments to our Customer Listening team. This team reviews, analyzes, and reports on the feedback given by our customers. The information enables Wells Fargo to track trends, discover possible issues, identify opportunities for improvement, and confirm what our customers think we are doing right. I know that this may not result in the immediate change that you would like, but I can assure you that your voice and your opinion will be heard. We find that the best ideas often come from our customers.

I appreciate the time you have taken to provide us with your comments. Your concerns are important to us as we strive to better serve our customers. I have forwarded your comments to the appropriate management team. I know that this may not result in the immediate change that you would like, but I can assure you that your voice and your opinion will be heard. We appreciate you giving us an opportunity to correct the problem.

I hope you will reconsider your decision to close your account. If you would like to discuss how we can better meet your needs, please contact us anytime at 1-800-TO-WELLS (1-800-869-3557).

If you do decide to close your account, you have the following options:

1. Visit a Wells Fargo banking location.

2. Call us anytime at the number listed above.

3. Send your written request for account closure, with your signature notarized, to:

Wells Fargo Bank
Exception Payments
P.O. Box 3055
Portland, OR 97208

Please include an email address where we can contact you if necessary.

4. Online Banking customers can transfer funds between accounts to bring the account they wish closed to a zero balance. Once the account has a zero balance, you may send an account closure request via email by clicking the &quot;Reply&quot; button below.

On behalf of Wells Fargo, thank you for your business. We are happy to have you as our customer and appreciate the opportunity to assist you today.

Sincerely,
Kevin O
Wells Fargo Online Customer Service</span>
</span>

[njsteve]

And my equally idiotic response sent in my best robotic tone with my sarcasim monitor set to eleven: [img]<<GRAEMLIN_URL>>/rolleyes.gif[/img]


<span style="font-style: italic"><span style="font-weight: bold">Dear Kevin:

Thank you for contacting me, your customer. My name is Stephen, and it is my pleasure to respond to you today.

I am sorry to say that the response you sent did not meet my expectations. My goal as a customer is to always receive superior customer service from the businesses with which I, as a consumer, choose to deal with.

I have forwarded your comments to my Customer Responding team. This team reviews, analyzes, and reports on the responses given by your customer service representatives. The information enables me as a consumer to track trends, discover possible issues, identify opportunities for improvement, and confirm what your customer service representatives are doing wrong. I know that this may not result in the immediate change in customer opinion that you would like, but I can assure you that your boiler plate, robotic text response will be heard. I find that the best ideas often come from your robotic customer service representatives, because humans so often tend to make mistakes such as reversing ridiculous business decisions when consumers vote with their feet.

I appreciate the time you have taken to provide me with your robotic automatic response. Your response is important to me as I strive to better serve your needs as a customer representative. I have forwarded your response to the appropriate consumer relations representative here at my household. I know that this may not result in the immediate change that you would like, but I can assure you that by repeating the same thing over in two consecutive paragraphs, that your voice and your response will appear to have been heard. I appreciate you giving me an opportunity to observe first-hand how you ignore real customer issues and instead, send a robotic pre-drafted response that does nothing to correct the actual problem of you charging $7 a month to grant me the privilege of depositing money into your bank.

I hope you will reconsider your decision to charge me $7 a month. If you would like to discuss how you can better meet my needs, please contact me anytime at 1-XXX XXX-XXXX

If you do decide to not charge my account $7 a month, you have the following options:

1. Not charging me at a Wells Fargo banking location.

2. Call me anytime at the number listed above.

3. Sending me a written check for $7 a month, with your signature notarized, to my home address.

Please include an email address where I can contact you if necessary.

4. Wells Fargo can transfer funds to my accounts to bring the account they wish up an additional $7 a month. Once the account has a $7 increase, I will alert you via email by clicking the &quot;Reply&quot; button below.

On behalf of Stephen, thank you for giving me the business. I am happy to have you as my customer service representative and appreciate the opportunity to be ignored by you today.

Sincerely,
Stephen
Future Former Wells Fargo Customer
</span></span>

[mockingbird812]

Priceless response. [img]<<GRAEMLIN_URL>>/bs.gif[/img] Go get em Steve!!!!!

[John Brown]

Wells Fargo, that name sounds familiar. Oh yah, I had a &quot;free checking&quot; account there before they decided to start charging that seven dollar fee. I found three other banks in town that wanted my money more than <span style="text-decoration: underline">Wells Far long gone</span> did.

[NovaMob03]

Two words 'Credit Union'... screw the big banks [img]<<GRAEMLIN_URL>>/thumbsdown.gif[/img]

[MrsBillyBobcat]

<span style="font-size: 14pt"> LOVE IT!!! [img]<<GRAEMLIN_URL>>/biggthumpup.gif[/img] [img]<<GRAEMLIN_URL>>/biggthumpup.gif[/img] You tell 'em Steve!!! </span> [img]<<GRAEMLIN_URL>>/headbang.gif[/img] [img]<<GRAEMLIN_URL>>/worship.gif[/img] [img]<<GRAEMLIN_URL>>/worship.gif[/img] [img]<<GRAEMLIN_URL>>/worship.gif[/img]


<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: NovaMob03</div><div class="ubbcode-body">Two words 'Credit Union'... screw the big banks [img]<<GRAEMLIN_URL>>/thumbsdown.gif[/img] </div></div>

<span style="font-size: 14pt">I agree! </span> [img]<<GRAEMLIN_URL>>/beers.gif[/img]

[Xplantdad]

Priceless...GO get 'em Steve!

[Charley Lillard]

You have too much time on your hands...Somebody send him a project..

[mockingbird812]

This needs to be converted to a you tube vid cause it has the potential to go VIRAL and would more likely get a more appropriate &quot;robotic response&quot;!!!!