Dedicated to the Promotion and Preservation of American Muscle Cars, Dealer built Supercars and COPO cars. |
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#1
05-01-2006, 10:41 PM
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Re: Wheel Vintiques
Commuication, I being the managing partner of a Ford store always have my door and phone for customer complaints. I try to tell the employees that everyone make mistakes and thats ok its how we learn, but! the end result of a mistake can make a happy customer or a not so happy. Our customer satisfaction rate is a 98% happy customer base to date. A happy customer tells 3 or 4 people and a pi%@ed off one tells 10 or 15, i know where I want to be.
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1967 Nova SS L30 1967 Chevelle L79 1969 RS Z/28 Red 1969 RS Z/28 Lemans Blue 1970 Z/28 Blue 1967 RS Convertible 1968 Camaro SS 1992 GMC Yukon 30166 miles 
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#2
05-02-2006, 06:00 AM
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Re: Wheel Vintiques
[ QUOTE ]
Commuication, I being the managing partner of a Ford store always have my door and phone for customer complaints. I try to tell the employees that everyone make mistakes and thats ok its how we learn, but! the end result of a mistake can make a happy customer or a not so happy. Our customer satisfaction rate is a 98% happy customer base to date. A happy customer tells 3 or 4 people and a pi%@ed off one tells 10 or 15, i know where I want to be. [/ QUOTE ] These aftermarket "Guy's" have us trained very well as we (Car Guy's) accept Mediocrity(sp) as the norm......If I ran my Business like that.....I would been out of business a long time ago......we give the Customer what they pay for.......What a Concept....... Ken  (Old Fashioned Guy)
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 The Best things in life......Aren't Things
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