Berger service dept not as good as it usd to be.

[J_D]

[ QUOTE ]
J_D - I tried going higher but no one returned my calls. I do not know how to get ahold of Matt. I have met Matt (I am sure he would not remember me) and he seems like a good guy. I posted on this board hoping he or someone from Berger may become aware and help me out. If this happens Berger will still be my dealer of choice to deal with. I do not hold a grudge. I have the option of cancelling the rest of my extended warranty and this will cover the cost of replacing it, which I may do. Maybe this post will turn him off from helping me, but I was unable to get ahold of him any other way to this point.

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Jim...........first, thanks for updating your profile. I know the moderators of this forum will appreciate it as will other members.

Whether Matt remembers you or not is irrelevant. While he is too busy to deal with every little problem his business encounters, you are part of a special club. You own a Berger SS. I am sure that he would care that you don't feel you were "taken care of" properly. Matter-of-fact, I am sure he would care regardless of what kind of car you owned. Good customers are something that anyone in business can't afford to loose.

Let me suggest this, try contacting Dic Jacques there at the dealership. While his position there is that of a salesman, I know that he has Matt's ear. Call Dick and say, "Dick, my name is Jim. I have a Berger SS and I recently had my car there for repair and had a problem with your service department. Could you possibly help me?" and see where it goes. I am willing to bet that Dick will get the ball moving for you regardless whether he knows you or not. You are one of their customers and an important asset.

I learned along time ago that you catch more flys with sugar than you do with salt. Approach Dick in a kind and thoughtful way, not a demanding "I'm irrate and I'm going to tell everyone" manner.

Dick can be reached at the dealership (616-949-5200) or on his cell phone at (616-293-1850)

Good luck and let us know what happens.

[Charley Lillard]

I am forwarding this thread to Berger. They are great folks. Sounds like a screwup that I'm sure happens in every business.

[sYc]

[ QUOTE ]
I am forwarding this thread to Berger. They are great folks. Sounds like a screwup that I'm sure happens in every business.

[/ QUOTE ]

I have no doubt that once the right folks at Berger Chevrolet are made aware of the problem, it will be dealt with in a very prompt and professional way.

[J_D]

Charley and Tom.........I phoned Dick Jacques yesterday morning (08/30/05) and told him about this. He was going to pull up the thread and read it and then go talk to Matt Berger.

Dick said he remembered seeing a Berger SS in the service department the day before yesterday.

Hopefully.........this was handled yesterday afternoon.

[elcamino]

I once bought a GM Extended warranty and got screwed on a repair also. I had a 3 yo Olds with 40g miles and had a fuel leak. Took it and they called said my tank was leaking and I needed a new one. But not to worry, you have the GMPP and it will be covered and I looked, sure enough it said entire fuel system. Order tank and they fix it. I go to pick up the car, the service manager says he has to call for authorization and I wait while he calls GMPP, had $100 deduct. I hear them talking (speaker phone) and she asked what was the exact problem with the tank. He says, rusted from inside out at seam, small pin hole. Claim denied, rust not covered. End of story, the service manager screwed me, I now owed them $400. Never again the GMPP, never bought another Olds or a vehicle from that dealer again and I had bough many dating back to my 1970 LS5.

I later found out I could have had a aftermarket tank installed for just about $150.

[Chevy454]

I went down the EXACT same road on the very first car my wife and I purchased right after we married...lesson learned on that one...

[berger21]

I never did get satisfaction from GMPP out of the deal. I think Berger did everything they could, but GMPP was not good to work with at all. They could not agree why it wasn't covered because nothing specifically mentioned this item (wich is why I thought it should have been covered). It was thrown into 4 differnet catagories at different times because no one was sure where it fit. I do have to thank Tom McCaffrey at Berger as he really tried to help me. I will NEVER buy an extended warranty again. I cancelled the remainder of my warranty and got more than enought to cover the replacement part.