Berger service dept not as good as it usd to be.

[bad1racing]

#1 the tech should not be on the phone with GMPP.We are a small dealership and anytime a tech is not working they are not making $$$ for themselves or the dealership.We have service advisors that handle getting ok's and labor times from GMPP.
#2 The customer needs to be satisified.......Not only did the dealership lose money for a repair and for a part.But they also lost the trust of a loyal customer.Two major no-no's in the auto business.
Some of the bigger dealerships think they can make anyone mad and there are more customers out there just waiting to come through the door.As they say "give a person good service,and they tell three friends."Give a person bad service,and they tell 10-12 people.It doesn"t take long to get a bad reputation.
Kendall