![]() Dedicated to the Promotion and Preservation of American Muscle Cars, Dealer built Supercars and COPO cars. |
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Some years ago, executives at a Houston airport faced a troubling customer-relations issue. Passengers were lodging an inordinate number of complaints about the long waits at baggage claim. In response, the executives increased the number of baggage handlers working that shift. The plan worked: the average wait fell to eight minutes, well within industry benchmarks. But the complaints persisted.
Puzzled, the airport executives undertook a more careful, on-site analysis. They found that it took passengers a minute to walk from their arrival gates to baggage claim and seven more minutes to get their bags. Roughly 88 percent of their time, in other words, was spent standing around waiting for their bags. So the airport decided on a new approach: instead of reducing wait times, it moved the arrival gates away from the main terminal and routed bags to the outermost carousel. Passengers now had to walk six times longer to get their bags. Complaints dropped to near zero. |
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That's not a joke, that's reality.
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#3
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She was outside pulling weeds on a hot summer day when her husband walked up and asked her what they were having for dinner.
Irritated by the thought of him sitting in the air conditioned house while she laboured away on the weeds, she snapped, "I can't believe you're asking me about supper right now! Pretend I'm out of town, go inside and make dinner yourself!" So he went back in the house and fixed himself a big steak, potatoes, garlic bread, and a tall beer. His wife walked in just about the time he was finishing up and asked, "Where's my dinner?" "Huh? I thought you were out of town,"
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You've never lived until you've almost died -- for those who fight for it, life has a flavor the protected will never know! |
#4
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When Grandma Goes To Court… Look Out!
Lawyers should never ask a Grandma a question if they aren’t prepared for the answer. In a trial in Mississippi, a Southern small-town prosecuting attorney called his first witness to the stand… a grandmotherly, elderly woman. He approached her and asked, “Mrs. Jones, do you know me?” She responded, “Why, yes, I do know you, Mr. Williams. I’ve known you since you were a boy, and frankly you’ve been a big disappointment to me. You lie, you cheat on your wife, and you manipulate people and talk about them behind their backs. You think you’re a big shot, when you haven’t got the brains to realize you’ll never amount to anything more than a two-bit paper pusher. Yes, I know you.” The lawyer was stunned. Not knowing what else to do, he pointed across the room and asked, “Mrs. Jones, do you know the defense attorney?” She again replied, “Why yes, I do. I’ve known Mr. Bradley since he was a youngster, too. He’s lazy, bigoted, and he has a drinking problem. He can’t build a normal relationship with anyone, and his law practice is one of the worst in the entire state… not to mention, he cheated on his wife with three different women. One of them was your wife. Yes, I know him.” The defense attorney nearly died on the spot. The judge asked both counselors to approach the bench and, in a very quiet voice, said… “If either of you idiots asks her if she knows me, I’ll send you both to the electric chair.”
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You've never lived until you've almost died -- for those who fight for it, life has a flavor the protected will never know! |
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