Problem with car dealer, any advise?

[njsteve]

The stop payment was a good start but did you take out a loan for the van? Next thing is to immediately return it to the dealer. Park it directly in front of their front door, so they have to actually move it to get inside. This way they cant ignore it, or the problem. You need to be there exactly when the doors open tomorrow morning and demand that they cancel the contract. They sold you an obviously damaged vehicle, not a new one, and they never disclosed the fact.

Keep us posted.

By the way, that "they left for the day" crap is a complete lie. Its a business and they will always have someone with some level of authority there, otherwise they couldnt complete any sales.

[Xplantdad]

Steve is correct. A similar thing happened to us at a Toyota dealer in Ca...when we purchased a Toyota Tacoma extended cab 4WD truck that was "brand new"...with less than 4 miles on it.

When we got it home, I started to detail it (wax inside doors, frame rails [img]<<GRAEMLIN_URL>>/naughty.gif[/img], inside the bed, etc) I noticed some overspray/tape/residue on the area between the cab and bed and on some of the rubber sections around the back window.

I immediately called the dealership back up...and they denied any damage had occurred. I asked them to contact the delivery truck people and the storage yards where the vehicles were offloaded. we eventually found out that the truck had some significant damage to it on the cab section and to a portion of the bed.

I was not happy...but still wanted the truck. They gave me a lot more money off of the truck and I made them have their lawyer draft a statement that said that if any fading/crack/damage of the paint or repairs before my purchase and during my ownership of the vehicle occurred...they were entirely responsible to repair it to my satisfaction...on their dime. That satisfied me...and kept me a happy owner.