I’ll always be loyal to GM because they were there for me when I needed a hand. They enabled me to get my first engineering degree via GMI & sent me to graduate school at their expense. However, I do recognize the reality of how badly their service has deteriorated over the years. Small example - my Denali got a recall for a software update. I called the selling dealer & was told that I could drop it off next week (update would take 2 hours - so impractical to wait). If I wanted a loaner car, my appointment would be in 2 1/2 weeks!
Now for first hand examples of the competition: 1. My wife’s Lexus SC430 is literally 21 years old (summer car with 42k miles). When she takes it in for service, they don’t even ask if she wants a loaner car until she drops her car off. They just give her a loaner on the spot (no charge). 2. When I told my son that I had to drop the Denali off for a software update, he was shocked! He said that his Tesla gets software updates while it’s sitting in his driveway.
I empathize with Steve’s daughter soooo much. My experience is just inconvenience. Her experience put the family at risk.
It just sucks that GM has gotten to this point :-(
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01-25-2025, 09:41 AM
Hybrid Mode
