Jiffy Lube

[tirebird]

"One of my ASE certified mechanics got in a hurry and double gasketed an oil filter here a while back and I ended up buying a new engine for a 300M. The customer told me he understood that mistakes do happen and while unfortunate he appreciated how we took care of it and that we HAD NOT lost a customer, we had certainly retained one."

JD, you're a good guy. Most repair shops will replace an engine with another of like mileage. What that means is if they ruin you 82K mile Tercel's engine, they're search for another with 82K mileage. It's legal too. It's just like if you're 82K mileage Tercel is t-boned at an intersection. Your insurance will pay you for the value of this used car, and not give you a new one.

I once interviewed a repair shop owner who had a perfect record with the local consumer organization. He said his secret was never arguing with his customers, even if he knew he was right. One guy came in for an oil change and came back three days late claiming his air conditioning system was broken. He blamed the shop even though they never touched the system. The shop owner repaired the air conditioning system even though he knew he was right. Kept the customer,..although considering how nutty he was, I'm not sure that was a good idea.

[indyjps]

I got one of the chains back a few years ago.
they were advertising a tire rotation so I took my '89 GTA Trans Am in to get the tires done. They actually noticed that the wheels were different offset from the factory after they got them off and told me I'd have to pay to have the tires dismounted etc. I told them they advertised a tire rotation and not a wheel rotation and after some heated discussion about truth in advertising and the better business bureau they agreed to rotate the tires. Their next ad had a disclaimer in it.

For transmissions I change the filter and what fluid I can get out and keep on driving. Even thats better than 90% of the vehicles on the road get.