How things have changed!

[SS427]

I routinely show N/C lines on my invoices for anything I did to the customer's car that they did not ask for but I felt was needed (within reason) or just for extra customer service. I also show total hours worked on a car over and above what they will billed for. This goes a long ways on some cars to show the customer that you cared about their car and them as a customer. On cars that are brought into the shop purely for maintenance or small mechanic repairs I always wash the car and clean the interior (on cars that are often driven) also to go the extra mile in customer service. In a world were customer service is not heard about much anywhere these little things make a big difference to long term customers.

[ssl78]

Hard to believe even back then they could replace 2 valve springs on the right side for 7.00. It ended up dropping the valve a little while later.