How things have changed!

[PeteLeathersac]

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: SS427</div><div class="ubbcode-body">One thing that had definitely changed that you seldom if ever see.......... N/C [img]<<GRAEMLIN_URL>>/bs.gif[/img] </div></div>


Funny comment as 30 plus years ago, one of the first things I was taught in the Service end of the car business was always include at least one N/C item w/ every WO...usually more than one!
The N/C item cost was usually added to something else on the CP (Customer Pay) side of the WO so never really free...unless nowhere to hide it on minimal service visits.
N/C was often used for minor but temporary repairs too as paying for something seems to imply warranty coverage in some people's minds but N/C well understood as 'free' so everyone stays happy, even later when the item needs replacement.
Sometimes N/C was handy for items noticed as failing but not dangerous by the servicing mechanic and already too large a bill happening or mechanic reporting the need after estimate/go-ahead given...noting N/C adjustment/replacement soon required got people ready for bucking up on their next visit also happier than if you called them back w/ bad news/more $ required today - aka a good way to lose a customer.
[img]<<GRAEMLIN_URL>>/beers.gif[/img]
~ Pete