Vent regarding ebay buyer

[Enoch]

Jim,

it is frustrating that we as sellers can't leave negative feedback. Once in a while you have to get a red dot and stand by the truth. Your regular customer will undersand and come back.

Rich

[old5.0]

Sounds like you handled it just fine to me. Some people can't be pleased, no matter what you do.

[njsteve]

I would immediately delete all credit cards and bank account information on your Paypal and EBAY accounts. They always go by the buyers irrational claims and screw the sellers. Ebay/Paypal managers are not car-people and have no clue about anything automotive. What appears to be a perfectly rational explanation by you will be completely ignored by them. I can gaurantee that they will pull the money from your account if you have a credit card or bank account still associated with the Ebay account.

[budnate]

what Steve said or just suck it up and refund his money and save the bad feedback and hassle dealing with ebay and paypal for days on end trying to sort it out, you are 100% in the right but most likely will get burned in the end.

[Lynn]

Not sure why ebay is so one sided toward the seller, but I think Steve is right. Not worth it. As you have so many other items for sale, you can't really bail right now.

BTW, the link didn't work for me, but I found the auction:

http://cgi.ebay.com/ebaymotors/NOS-PURPL...=item4ceef6ece7

Maybe that one will work.

[al8apex]

that one works ...

well, to this point, the funds are still there

It is not like he paid $200, it was a very fair $76 ...

I WOULD have refunded his money, as we don't want ANY unhappy buyers, but since he destroyed it ....

We have some NOS radiator hoses with the GM part number on them, if you wipe them the printing will come off too

[al8apex]

unbelievable ... 3 hours and 12 minutes after I escalated this (thinking they MIGHT actually read the dispute, I was wrong)

Dear Jim,

Thank you for contacting eBay in regards to item #330426674407. When a
customer claims their item arrived differently than it was described in
the listing it can create a very frustrating experience. I definitely
appreciate your willingness to work to resolve this situation.

Upon receipt of this claim, I have reviewed several factors before
taking any action. In your specific case I reviewed the listing, the
photos of the item, and communication between yourself and your
customer. After doing so, I have decided to have your customer send the
item back to you. As we have never seen the actual item it is difficult
for us to determine exactly what condition it was sent or received in.
So, we have decided to get both parties involved as closely back to
square one as possible. To do this we will have your customer send the
item back to you for a full refund. When you receive it, we will
initiate a refund on your behalf to their PayPal account. If you do not
have funds available in PayPal, we will refund the buyer and will ask
you to reimburse us for the payment.

I would like to reiterate that we have come to this decision because it
is the fairest outcome for both you and your customer. You will get your
item back (and can relist it), and your customer will get their money
back. Please know that this decision was not made because we think you
knowingly deceived your customer, by any means.

Your customer is required to send the item out and upload the tracking
information for the shipment to the case within the next 7 days. If they
fail to ship the item and add the shipment's tracking number to the case
in that time, the case will be closed and no refund will be issued.

I would like to make a few suggestions in order to help you avoid a
similarly frustrating situation in the future and to ensure you?re
providing excellent customer service to your customers. Help your buyers
by listing with a title that is clear, complete, and descriptive. Say
exactly what the item is even if the title repeats the category name and
include details such as brand, product name, size, or artist. Imagine
you are the buyer when you create the title and description for your
listing. What would you want to know about the item? What are its most
appealing characteristics? What words might you use to search for your
item? Taking this into account should help your future eBay transactions
go more smoothly.

For more information and tips for listing, please see the following
link:
http://pages.ebay.com/help/sell/seller-tips.html

I appreciate your patience and cooperation and thank you for being a
valuable member of the eBay community. I am confident you will continue
to provide excellent customer service to your customers and I look
forward to assisting you with your many future eBay transactions.

Sincerely,
Zaldy H.

eBay Customer Support

let this be a lesson to anyone that sells on ebay, they have NO REGARD for the sellers, those that make their pay possible .. I am disgusted

[budnate]

not even my deal and that makes my blood boil, I cant say publicly what I really think should happen, that is exactly why I dont sell on there anymore,

he ruined the part and now you get to eat it, at least they make sure you get it back for along time they didn't even do that just sent back the dough to the buyer and the seller lost the item to.

oh and someone named Zaldy can surely be counted on for some common sense... [img]<<GRAEMLIN_URL>>/rolleyes.gif[/img]

[SuperNovaSS]

That is horrible. I have many similar stories. One involves a NOS 69 voltage regulator. I took a picture unopened, then multiple pictures opened. the buyer hooks it up and says it does not charge. I told him it is no longer NOS and he cannot return it. he files a ebay claim and the same result happens as above. It has sat on my desk as a reminder for the last 2 years. I bet if I test it, it will work great.

On the other hand, there are a lot of ebay sellers that are unscroupulous. I cannot tell you how many times I have bought BBC factory intakes that have &quot;no cracks&quot; that end up having a crack or more around the outer runner mounting bolts. Most times, the seller tells me to get bent. I am not the one who said there were, &quot;no cracks&quot;. Best case scenario, I have to repack the intake and send it back for a refund less return shipping due to their mistake.


Jim, I think most here know you are a great seller that stands behind his product and does what is right. I know you are, we have done a bit of business. When a customer changes the product, the lines get blurred. Ebay looks out for the buyer, period. In most cases this is good since many seller's are less than honest and it encourages bidding. With a now 12.5% rake between Ebay and paypal, they should look to help both sides.

Sorry for your PIA,

Jason

[al8apex]

I have &quot;heard&quot; stories about this as well, and every one out of 1000 sales, we find an as***le (impossible to please customer) like this one, however this one almost seems to be bent on being malicious. Regardless, I heard of buyers only sending back a empty box, as all that ebay uses for a &quot;return&quot; is the confirmation of a return of a shipment, not that anything has to be in it ... (will go to the Post Office today ...) not sure if I can create a police theft or damage report out of it ...

I suspect Zaldy H. is one of the people that are in India or Thailand where their call center is now, yeah, I learned about that ~ a year ago, trying to speak to CSR's that can't speak english ...

ebay IS a good resource for stuff, it is just that the bad sellers ( reference this thread : http://www.nastyz28.com/forum/showthread.php?t=107384 ) and the complete lack of control that the sellers have (no neg feedback, this kind of thing happening, fees, etc) make it sort of a necessary evil.

IF there was a powerhouse that could offer an alternative (like Hemmings Motor News) EVERY ebay Motors seller would be there in a heartbeat, and I am not talking about the cheap floormat sellers, the sellers with used and NOS stuff.

Ebay has actually pointed out that all businesses/sellers have to &quot;budget&quot; for this type of &quot;loss&quot; ... well I guess they have enabled that to be true.