Jiffy Lube

[tirebird]

"One of my ASE certified mechanics got in a hurry and double gasketed an oil filter here a while back and I ended up buying a new engine for a 300M. The customer told me he understood that mistakes do happen and while unfortunate he appreciated how we took care of it and that we HAD NOT lost a customer, we had certainly retained one."

JD, you're a good guy. Most repair shops will replace an engine with another of like mileage. What that means is if they ruin you 82K mile Tercel's engine, they're search for another with 82K mileage. It's legal too. It's just like if you're 82K mileage Tercel is t-boned at an intersection. Your insurance will pay you for the value of this used car, and not give you a new one.

I once interviewed a repair shop owner who had a perfect record with the local consumer organization. He said his secret was never arguing with his customers, even if he knew he was right. One guy came in for an oil change and came back three days late claiming his air conditioning system was broken. He blamed the shop even though they never touched the system. The shop owner repaired the air conditioning system even though he knew he was right. Kept the customer,..although considering how nutty he was, I'm not sure that was a good idea.