Russo results

[mockingbird812]

IMO, Mecum's customers most likely requested it as it costs money and takes time to do so - doubtful that Mecum did it out of the kindness of their heart. Mecum probably sees it as a positive marketing tool to give their customers what they want. I think they are proud of their results and they let their auction transactions do some of their marketing for them.

[ORIGLS6]

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: mockingbird812</div><div class="ubbcode-body">.......but <span style="font-weight: bold">the industry standard, set by Mecum</span>, is to show real time prices for all cars and Mecum has been doing this for years. </div></div>

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: mockingbird812</div><div class="ubbcode-body"> Mecum probably sees it as a positive marketing tool to give their customers what they want. <span style="font-weight: bold">I think they are proud of their results and they let their auction transactions do some of their marketing for them.</span> </div></div>

[img]<<GRAEMLIN_URL>>/worship.gif[/img] [img]<<GRAEMLIN_URL>>/flag.gif[/img]

[Canuck]

IMO R&amp;S is slipping behind the others as a customer experience, let me site a few examples;

I have been a registered bidder for four years running, each year I fill out all the paperwork,get my bank guarantee in order ship it all in and when I get to the pre registered bidder line have to do it all over again and go through the fuss of providing a credit card deposit in conjunction with my bank letter. I spent 30 minutes at the counter after another 20 minutes in a slow line up in 2012 for this. 20 minutes total in 2013. A friend who registers at BJ was in and out of the building in less than 5 minutes.

As registered bidders we were able to park in the Bidders Lot on Wed and Thurs, on Saturday we were told we had to get a parking pass or pay $5.00 for general parking.

The R&amp;S area is very dusty and I empathize with the consignors whose cars are constantly dusty or have to be fully covered up until they cross the block.

I know R&amp;S struggles as #2 to the big dog in Arizona but feltthey can make a few improvements to reach a higher level of customer satisfaction.

[Bill Pritchard]

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Canuck</div><div class="ubbcode-body"> A friend who registers at BJ was in and out of the building in less than 5 minutes.
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...and I know someone who took over two HOURS to get registered at B-J this year. Luck of the draw? [img]<<GRAEMLIN_URL>>/hmmm.gif[/img]