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Come on - all you car guys - and no one has a friend in the business??
I drive a Lincoln Mark VIII and my wife drives a Trailblazer - without a lift and an engineering degree, your not getting those oil filters out.
You need to find a good guy and keep going to him. I have a friend who has been servicing my cars for over 10 years and I'd trust him with anything.
Last year I got a new set of tires from Tires Plus - they gave a complimentary oil and filter change with a set of tires. I watched from the garage doorway the "mechanic" carefully wipe the filter down without taking it out. Nice - never again!
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I'm sorry you have had a bad experience with Tires Plus. I have CO-OWNED a Tires Plus store since 11/98. I would hope the experience you had was with a corporate store that is owned by Bridgestone-Firestone. The company kinda went to hell after Tom Gegax sold it to Larry Morgan who was bankrolled by Bridgestone-Firestone. Tires Plus was a mid-west regional company (Minnesota, Wisconsin, Iowa, Illinois, Nebraska, Michigan and Missouri) until it was sold to Larry Morgan. He owned several other tire stores under various other names in other states. He purchased the Tires Plus name and then changed all his other stores into Tires Plus stores. Larry only kept ownership of the company for one year and then turned over controling interest to Bridgestone-Firestone. There are several "Licensees" like us who continue to do a good job and have their customers best interests at heart. DO WE EVER MAKE MISTAKES LIKE HAVE BEEN MENTIONED ABOVE. HELL YES. SHOW ME A SHOP OR ANOTHER HUMAN BEING THAT DOESN'T. WE HAVE TO OWN UP TO OUR MISTAKES AND CONTINUE ON.
One of my ASE certified mechanics got in a hurry and double gasketed an oil filter here a while back and I ended up buying a new engine for a 300M. The customer told me he understood that mistakes do happen and while unfortunate he appreciated how we took care of it and that we HAD NOT lost a customer, we had certainly retained one.
Show me another dealership, another "chain" tire/quick lube/brake repair/muffler replacement facility that has not had any claims with their customers. It doesn't exist. DAILY people come into my shop and complain about the Chevy dealership or the Ford dealership down the street from me or the "chain" Muffler shop also down the street. It is just a fact of life. You can make some of the people happy some of the time but you can't make all of the people happy all of the time.
Like someone mentioned above, if you want it done to what you feel is right.......do it yourself ! ! !
