Two Words:
Dr. Deming
See this post:
https://www.yenko.net/ubbthreads/showflat...true#Post249173
<<<<<<<<<<snip>&g t;>>>>>>>>>>>> >>
http://www.lii.net/deming.html
Who is Dr. W. Edwards Deming?
Dr. W. Edwards Deming is known as the father of the Japanese post-war industrial revival and was regarded by many as the leading quality guru in the United States. He passed on in 1993.
Trained as a statistician, his expertise was used during World War II to assist the United States in its effort to improve the quality of war materials.
He was invited to Japan at the end of World War II by Japanese industrial leaders and engineers. They asked Dr. Deming how long it would take to shift the perception of the world from the existing paradigm that Japan produced cheap, shoddy imitations to one of producing innovative quality products.
Dr. Deming told the group that if they would follow his directions, they could achieve the desired outcome in five years. Few of the leaders believed him. But they were ashamed to say so and would be embarrassed if they failed to follow his suggestions.
As Dr. Deming told it, "They surprised me and did it in four years."
<<<<<<<<<<<<&l t;<<<<<<<<<<snip> >>>>>>>>>>>>&g t;>