problems:
did not meet pick up and delivery schedule they provided
poor communication on driver assignment and location of vehicle en-route,
unwilling to meet advertised service standards
they place their pocket book ahead of their commitments
they make what should have been an easy and pleasant transaction just plain miserable......
they are also very quick to let you know that ... hey we have your car, it would be in your best interest just to make it easy for us.
in the end, they have no desire to make you the customer happy, although they are quick to figure out ways to maximize their profitability at your expense.
