Guys,
I've got a UPS story to beat the band!
I ordered a high end graphics workstation some time ago and
it was shipped from Denver to my location in NJ. My wife
was home the day UPS pulled up to deliver the items. The
monitor was a big brute of a thing and the driver evidently
could not handle it alone, so he just rolled it off the back
of the truck.
You read it correctly! He rolled it off!
Anyone know how high the back of the trucks are? Too high!
The monitor's plastic case broke in several places. It was
DOA.
This monitor was very expensive. When the UPS
guy came to the front door with the packages, my wife asked
him if it was OK to roll the boxes off the truck. He said
they do it all the time with heavy packages because UPS
wouldn't supply help for delivery of heavy packages.
He claimed that he wasn't going to hurt his back for UPS.
Well, I returned home later that day to find the boxes
and unpacked everything. When I opened the monitor box, I
knew there was going to be trouble. Then my wife told me
about the "roll off the truck scenario" and I lost my mind.
I contacted UPS the following morning and they immediately
sent out an inspector. His conclusion you might ask? Well,
UPS claimed that the monitor's box was "inferior" and not of
a quality to protect the monitor. Can you believe that?
I again told the inspector about the driver rolling the
monitor off the back of the truck. Now, the driver claimed
that he never did that and that my wife was mistaken.
Accordingly, the inspector informed me that UPS would not
honor the claim due to the packaging. So, then I asked
why UPS in Denver accepted the packages if the boxes were
inferior. That got him to thinking.
He then
suggested I try to resolve my claim with UPS Denver.
My only resort was to contact the company I purchased the
computer from. They in turn went after the Devner UPS
office for damages. I did finally get a new monitor, but it
took about a month accomplish this. I've had other UPS
doozies as well, but this one was the best.......
Steve