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This May Help

First thing to remember anyone can loose or damage anything!UPS,FEDEX,FREIGHT CO.USPS, ETC.
Contact the last area it was scanned at!Explain to them what has happened,give them a VERY DETAILED DESCRIPTION of the item! Any lost item is considered OVERGOODS! it will be sent to National Overgoods in Atlanta Georgia! There it will stored and when a claim is filed they will do there best to match up items by descriptions!If possible you will get your item sent to you.If the descriptions are not matched up you will more than likely not get your item.remember your description may vary from a Employee at UPS or wherever.Ask to talk to a local MANAGER,explain to him or her what has happened and what is going on.They may be able to help you out. Do not loose your cool and Cuss or HOLLER at anyone no matter how frustrated you get.If these local people are unable to satisfy you explain that you have no alternative but to file a National Complaint! They do not like National Complaints AT ALL! If you have to file a complaint then file.If thay are able to assist you in getting your merchandise and are helpful be sure to contact there Managers and put in a good word for them.A good word goes a long ways at UPS.You might even want to contact Corporate Headquarters and put in a good word there.These good words help others in the future.Hopefully you will get your merchandise.I am retired from UPS but I had nothing directly to do with package delivery.I was a Plant Engineering Manager.Hope this helps and let me know if I can be of any assistance.Remember that anyone that ships as many items as USPS,FEDEX,UPS, and others are going to damage and or loose items from time to time.At UPS number of shipments damaged or lost VS number received on time and intact are close to 98% effective or better.I would bet FEDEX and USPS are similar.I worked for UPS for over 22 years and believe me they want you to get your merchandise! all they have to sell is service and if there service is no good then there is no UPS! There is no CONSPIRACY at UPS to DAMAGE OR KEEP your shipment!Remember anytime you ship merchandise through anyone! It is a good idea to go overboard!on packaging,affix labels using clear tape over them do not put labels on seams of boxes!Also put information inside the package,therefore when opened by the shipper if label on outside is lost they have the correct information inside the package.I used to see shippers ship 50 and 75 lb boxes of screws,bolts in the cheapest box they could find! Then they wanted to bitch because UPS damaged there package.What really got me was $20.00 dollars worth of screws,bolts tore up a $15000.00 conveyor and stopped operations for an hour or so,causing employees to have to bust there ass to keep other packages from being delayed. Remember these packages are stacked on top of each other so if yours is on the bottom in a cheap box! Guess what DAMAGE! You never know where a package will be in a give load!Enough of being on my soap box.I sincrely hope everything works out for you on this.I will be glad to help if I can.Now FOLKS remember I am RETIRED!!! so don't everyone e mail me when you have or if you have a shipping problem!LOL

Bobby Dodson