[J_D]

Before posting this on this board where Berger Chevrolet is a good sponsor, I would have suggested you speak with a higher authority at Berger Chevrolet (i.e., Matt Berger). I seriously think he would have handled this situation and taken care of the issue for you. Now that you have "blasted" his business on this board, he may not be quite as willing to serve you.

As I own my own business, I can't control what all my employees do or don't do. And yes, I am in the automotive repair business too. However, if it is brought to my attention, I can choose either to help the customer "if" I feel his request is reasonable, or deny it if I feel it is unreasonable.

If this situation occured in my shop and it was posted on the board instead of being brought to my attention first, I might not be as willing to help now as I might have before you seemly sought to discredit my business.

Just my humble opinion.