[Jeff H]

From a business point of view, this is completely unacceptable and could almost run a small company out of business if they relied heavily on their website for orders or sales. It appears they had no idea what kind of "upgrade" they were getting into and what affect it would have on their clients. Not only should their clients receive a refund for the time it was not operating properly, but they should receive a free month of service just to stay as customers. Hopefully they can get this fixed soon, but I have my doubts at this point in time.