[Stefano]

So I buy a new set of Snap-On Wrenches for a major discount from retail. I paypal the accepted offer. Seller tells me he can't fulfill and offers a substitute product. I say no way, refund my money. He does and I get pay pal credit through eBay. Then says I will send substitute product to you anyway at no charge. Retail value $200.00. I get tracking number and product shows up to my address with an unknown persons name on it?

What am I missing?

ebay thread below;



eBay
New message from: xxxxxxxx Top Rated Seller(90Blue Star)
Dear friend ! I have shipped the item and the tracking number is : xxxxxxxxxx FedEx. The Scheduled delivery: Saturday, January 30, 2021 by end of day
You can keep the GEARWRENCH-120XP as a gift. I will do the refund right now
I sincerely apologize again for any inconvenience.


Reply
Your previous message

No it is NOT ok to substitute. Please refund all of our money immediately!
XXXXXXXX:

Dear friend ! I sincerely apologize for any inconvenience. I have contacted the courier, and unfortunately there was a problem during the shipping process, the delivery car got into an accident, and most of the packages were damaged.
And it happens to be the last one I have. As i want to give my dear customer the best service, We could not send the broken ones to our customers so I decided to sent the 120XP Universal Spline XL Flex Head Ratcheting Combination SAE Wrench Set (11-Piece) to you. It is a higher grade and quality wrench set. This product are our best seller
these days which many customers are interested in. Its free and I wont charge any extra fee for that. Would that be alright with you ?
I have sent the picture

Snap-On Tools 7 Piece Metric Flank Drive Wrench Set 10-17 10 to 17mm SOEXM707
Snap-On Tools 7 Piece Metric Flank
Order status: Paid
Estimated delivery: Sat. Jan. 30
Tracking number: 957111255223
Order number: 17-06470-41177
View order details

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