[cheveslakr]

SMS....great out of the gate but they absolutely get an F for customer service. Having said that, I'd use them again because their quality is second to none, and they have materials that you just can't find anywhere else. I kinda feel sorry for their staff, I know they're instructed on just how to deal with the customer and they seem very personable face to face, they just won't answer the phone. That leaves the customer communicating via email and getting enough info to sell you something, then they ignore you until your item is ready, which is measuered in years. Again, they are an awesome resource, but as a customer, you need to know what you're in for. Buying material ala carte is much more satisfying than using their fab service.