I would keep calling until you get satisfaction.
I've never had a problem with them either.
They have no control over the quality of the stock they get in but they need to know when there is a problem.
Hope you can get the piece out of the crank without too much hassle.
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"Knowledge is good" Emil Fabor
67 L/78 Camaro SS/RS H-H,1W,2LGSR,3SL,4K,5BY. (Sold)
70 L/78 Nova M-21,Black Cherry,Sandalwood Int.
09 Pontiac G8 GT Premium,Sport,Roof. Liquid Red.
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