[Canuck]

IMO R&S is slipping behind the others as a customer experience, let me site a few examples;

I have been a registered bidder for four years running, each year I fill out all the paperwork,get my bank guarantee in order ship it all in and when I get to the pre registered bidder line have to do it all over again and go through the fuss of providing a credit card deposit in conjunction with my bank letter. I spent 30 minutes at the counter after another 20 minutes in a slow line up in 2012 for this. 20 minutes total in 2013. A friend who registers at BJ was in and out of the building in less than 5 minutes.

As registered bidders we were able to park in the Bidders Lot on Wed and Thurs, on Saturday we were told we had to get a parking pass or pay $5.00 for general parking.

The R&S area is very dusty and I empathize with the consignors whose cars are constantly dusty or have to be fully covered up until they cross the block.

I know R&S struggles as #2 to the big dog in Arizona but feltthey can make a few improvements to reach a higher level of customer satisfaction.