[njsteve]

And my equally idiotic response sent in my best robotic tone with my sarcasim monitor set to eleven: [img]<<GRAEMLIN_URL>>/rolleyes.gif[/img]


<span style="font-style: italic"><span style="font-weight: bold">Dear Kevin:

Thank you for contacting me, your customer. My name is Stephen, and it is my pleasure to respond to you today.

I am sorry to say that the response you sent did not meet my expectations. My goal as a customer is to always receive superior customer service from the businesses with which I, as a consumer, choose to deal with.

I have forwarded your comments to my Customer Responding team. This team reviews, analyzes, and reports on the responses given by your customer service representatives. The information enables me as a consumer to track trends, discover possible issues, identify opportunities for improvement, and confirm what your customer service representatives are doing wrong. I know that this may not result in the immediate change in customer opinion that you would like, but I can assure you that your boiler plate, robotic text response will be heard. I find that the best ideas often come from your robotic customer service representatives, because humans so often tend to make mistakes such as reversing ridiculous business decisions when consumers vote with their feet.

I appreciate the time you have taken to provide me with your robotic automatic response. Your response is important to me as I strive to better serve your needs as a customer representative. I have forwarded your response to the appropriate consumer relations representative here at my household. I know that this may not result in the immediate change that you would like, but I can assure you that by repeating the same thing over in two consecutive paragraphs, that your voice and your response will appear to have been heard. I appreciate you giving me an opportunity to observe first-hand how you ignore real customer issues and instead, send a robotic pre-drafted response that does nothing to correct the actual problem of you charging $7 a month to grant me the privilege of depositing money into your bank.

I hope you will reconsider your decision to charge me $7 a month. If you would like to discuss how you can better meet my needs, please contact me anytime at 1-XXX XXX-XXXX

If you do decide to not charge my account $7 a month, you have the following options:

1. Not charging me at a Wells Fargo banking location.

2. Call me anytime at the number listed above.

3. Sending me a written check for $7 a month, with your signature notarized, to my home address.

Please include an email address where I can contact you if necessary.

4. Wells Fargo can transfer funds to my accounts to bring the account they wish up an additional $7 a month. Once the account has a $7 increase, I will alert you via email by clicking the &quot;Reply&quot; button below.

On behalf of Stephen, thank you for giving me the business. I am happy to have you as my customer service representative and appreciate the opportunity to be ignored by you today.

Sincerely,
Stephen
Future Former Wells Fargo Customer
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