[njsteve]

Here is todays' idiotic robot response they sent me from "Kevin", their most talented computer:

<span style="font-style: italic"><span style="font-weight: bold">Dear Stephen:

Thank you for contacting Wells Fargo. My name is Kevin, and it is my pleasure to assist you today.

I am sorry to hear that the service you received did not meet your expectations. Our goal is to always provide our customers with superior customer service.

I have forwarded your comments to our Customer Listening team. This team reviews, analyzes, and reports on the feedback given by our customers. The information enables Wells Fargo to track trends, discover possible issues, identify opportunities for improvement, and confirm what our customers think we are doing right. I know that this may not result in the immediate change that you would like, but I can assure you that your voice and your opinion will be heard. We find that the best ideas often come from our customers.

I appreciate the time you have taken to provide us with your comments. Your concerns are important to us as we strive to better serve our customers. I have forwarded your comments to the appropriate management team. I know that this may not result in the immediate change that you would like, but I can assure you that your voice and your opinion will be heard. We appreciate you giving us an opportunity to correct the problem.

I hope you will reconsider your decision to close your account. If you would like to discuss how we can better meet your needs, please contact us anytime at 1-800-TO-WELLS (1-800-869-3557).

If you do decide to close your account, you have the following options:

1. Visit a Wells Fargo banking location.

2. Call us anytime at the number listed above.

3. Send your written request for account closure, with your signature notarized, to:

Wells Fargo Bank
Exception Payments
P.O. Box 3055
Portland, OR 97208

Please include an email address where we can contact you if necessary.

4. Online Banking customers can transfer funds between accounts to bring the account they wish closed to a zero balance. Once the account has a zero balance, you may send an account closure request via email by clicking the &quot;Reply&quot; button below.

On behalf of Wells Fargo, thank you for your business. We are happy to have you as our customer and appreciate the opportunity to assist you today.

Sincerely,
Kevin O
Wells Fargo Online Customer Service</span>
</span>