[SS427]

Perfect example you listed Jag. We just recently completely a 9 month long lawsuit (non car related) and won the suit. However, the way we were treated and not kept up to date made winning the lawsuit not very pleasurable. When I asked our attorney why I always had to send an email asking for updates since we had heard nothing in many weeks or months he stated that he would have to charge me to send me an email. Since he charged us to respond to my email anyway I did not see his point. It cost us half of what we were rewarded in the suit on a case that he stated was an "open and shut case". He was friends (casual in his words) with the defendents attorney and I am pretty sure they milked this suit on both ends so as to both make more money. I just wonder some times how these people sleep at night. Needless to say, he will NEVER be used by me or anyone I know again. He like many others will charge their clients for every ounce of toilet paper they use to wipe their a$$es. Maybe I grew up in a different area but I do not charge my customers for a lot of things I do for them such as cleaning the shop, sending them updates, photos, research, car shows, etc. It used to be called good customer service.