[TMagda]

Thanks for all of the great advise guys! There is so much auto dealer bashing going on in these forums I am really happy to report an instance of outstanding customer service. The business manager was waiting for me this am and started apologizing profusely as soon as I walked in the the door. Before I could say a word, he said the whole transaction will be reversed and it would be my choice to either 1. bring in an identical Sienna, with an additional discount, 2. bring in a similar Sienna, with a bigger discount, 3. take one of the more fully optioned models on their lot at a massive discount or 4. walk away. It is really great to know in this day and age you can occasionally come across real integrity. Now the dealer that sent them the damaged van in the first place, whole different story...