Galen is a very hard man to reach. I was trying to sell one of my mopars a year ago and his secretary returned my email, after several attempts of my own, 4 months later. Would have been nice, I was looking to get my fender tag certified by him. The buyer(s) feel better if he gives it his blessing. A year prior to that I left 2-3 phone messages, and emails and never got a return anything.
IMO I don't care how busy you are, common business practice should always be getting back to your CUSTOMERS within a business day or 2 at most. Still disturbs me...