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Awesome update also Kudos to GM for stepping up and doing the right thing
also reinforcing trust for those here considering buying more GM product.
:beers:
~ Pete

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A big factor in some cases are the dealership, not GM specifically. i have experiences where GM was willing to cover a repair under warranty that was just out of the normal warranty period. butthe dealership refused to do the warranty work. Their policy was to charge me the labor and let GM supply the part. Another GM dealer had no problem doing the warranty repair. A weak or horrible service writer can make all the difference in how issues are resolved. I found a smaller dealership and buy everything there now and I am rewarded with excellent service. They even provided me a loaner when they did service work on my sons well out of warranty Malibu. Again, the dealership makes or breaks your experience.

A teachable moment for GM,and us.

Traverse Saga is over
 

Update-

GM did do a buyback, and she has another new Traverse. The original dealer and the dealer who towed it into their shop provided zero assistance. My daughter & son inlaw with 4 young children were on their own and rented 6 passenger vehicle to returned home 3 hrs from where the engine failed. The dealer where she purchased said since the car is not at their dealership they wouldn't provide a loaner. This whole fiasco lasted 10 weeks to resolve.

A case was opened and was expedited to executive committee. Every step in the process which was supposedly expedited, required speaking with someone else and virtually starting over. It was quite frustrating, and a great example of how inefficient the GM process was. By dragging the process out the rental cost was just over $4k which GM paid.

The replacement car was located at another dealership which my daughter found in Southampton, NY. They were fantastic and went above and beyond assisting her and calling GM customer service several times.

She loves her new Traverse; however, I am going to think twice when purchasing another GM vehicle.

Sorry to hear they had to endure 10 weeks of run-around to get a new car.

Hopefully, the replacement vehicle is MUCH better than the 1st and they can, eventually, find trust in it.